Billing
- How will I be billed for my monthly service plan?
- What are my payment options?
- What is AutoPay?
- Will I receive a bill in the mail?
- Is it safe to use my credit card on the Internet?
- Why does Affinity 4 request personal information? How is it kept secure?
Minutes
- What are “Anytime” minutes?
- What if I use all of my Anytime minutes?
- What are Add-On minutes?
- When can I use night & weekend minutes?
- Do Add-On minutes get added automatically?
- What if I don’t use all my Add-On minutes?
- What if my balance falls to 0 minutes, and I don’t have funds remaining on my credit or debit card?
Suspension & Hotlining
- Why does my mobile phone get suspended?
- How can I avoid getting suspended?
- What if my mobile phone gets suspended?
- What are my options if my mobile phone is suspended?
- What happens if I don’t pay on a suspended phone?
Service Features
- What service features come with my phone?
- How do I set up voicemail on my phone?
- How do I listen to voicemail?
-
How can I check my minute balance?
Billing
Q: How will I be billed for my monthly service plan?
A: If you sign up for AutoPay, Affinity4 will automatically charge your monthly service fee
to the credit card or debit card that you provided. Otherwise, at the end of your monthly service
period expires, Affinity4 will send you an email and SMS message (email to your mobile phone)
alerting that payment must be made to continue service into the next month. Remember, because it is
prepaid cell phone service, you are paying for the next month of service, not the current
month.
Q: What are my payment options?
A: Affinity4 offers a variety of payment options to suit our customer’s needs. Credit card,
debit card, check, and cash payment options are all available. To pay online or over the phone, you
will need a credit or debit card. Cash and check payments can be made at any of our retail partner
locations. Click here for a complete list of retail partners.
Q: What is AutoPay?
A: AutoPay is an automated monthly billing plan that allows you to control your
spending while not having to worry about making new payments every month.
Q: Will I receive a bill in the mail?
A: No, new Affinity4 subscribers do not receive paper bills. Affinity4 uses an automated
billing process which will deduct monthly charges directly from the credit or check card provided
at the time of sign-up. All subscribers will receive an invoice by email, and call details can be
reviewed online through -
Manage My Account.
Q: Is it safe to use my credit card on the Internet?
A: Yes! We've made every effort to make our system a secure one. In order to provide our
customers with the most secure and private online shopping environment available, Affinity4 uses
state-of-the-art technology to protect credit card numbers and other confidential information you
provide when placing an order. The instant you go to the offer page, the padlock symbol on the
browser bar at the bottom of your monitor indicates that you have entered our secure zone. Our
security system automatically encrypts your personal information, including credit card number,
name, address, and telephone number, so that it can't be read while traveling over the Internet.
This is the industry standard for securing web transactions. Any information that you send to us
while at our secure site is encrypted before it is transmitted over the web.
Q: Why does Affinity4 request personal information? How is it kept secure?
All information submitted is protected by our secure server, which automatically encrypts your personal information, name, address, and telephone number, so that it can't be read while traveling over the Internet.
Minutes
Q: What are “Anytime” minutes?
A: Anytime minutes can be used any time of day. If you are on a plan with Unlimited Nights
& Weekends, then your Anytime minutes are only used between the hours of 7am and 9pm Monday
thru Friday. The number of Anytime minutes you have depends on the service-plan you
choose.
Q: What if I use all of my Anytime minutes?
A: Affinity4 will contact you via an email and SMS text message to alert you when
you are running low on Anytime minutes. If you have signed up for AutoRefill, Affinity4 will then
automatically add a bucket of Add-on minutes and debit your credit or check card the appropriate
amount. If you have not signed up for AutoRefill, then when your Anytime Minute balance reaches 0,
your phone will go on temporary suspend until you have either paid for Add-on minutes or until the
next month’s service cycle begins.
Q: What are Add-On minutes?
A: Add-On minutes are additional Anytime minutes you can add to your monthly plan. Add-On
minutes are sold in various increments and billed to your credit or debit card on file. Any Add-On
minutes that are not used in a given monthly cycle will carry over with your account for up to 45
days.
Q: When can I use night & weekend minutes?
A: If included with your plan, Affinity4 Night minutes can be used any time between
9:01p.m. and 6:59 a.m., Monday through Friday. Weekend minutes can be used any time from Friday at
9:01p.m. until Monday morning at 6:59 a.m. You must have a positive balance of Anytime minutes in
order to use your Night and Weekend minutes.
Q: Do Add-On minutes get added automatically?
A: If you have signed up for AutoRefill for Add-on Minutes, they will be added to your
account only when your minute balance approaches zero. Affinity4 will add a maximum of 3 Add-On
minute bundles to your service per month unless you select otherwise. You can manage your Add-On
minute options through the “Manage My Account” service on the Web site, or by calling customer
service.
Q: What if I don’t use all my Add-On minutes?
A: Add-On minutes are valid for up to 45 days. Since Add-On minutes are Anytime
minutes, any unused Add-On minutes during a given month will be carried over to the next month
automatically.
Q: What if my balance falls to 0 minutes, and I don’t have funds remaining on my credit or
debit card?
A: Affinity4 will "suspend" your prepaid cell phone service (also known as - Hotlining) and
it will remain suspended until you make proper payment arrangements. If your account remains
inactive for more than 60 days, your account will be canceled and your mobile number will be
lost.
Suspension & Hotlining
Q: Why does my mobile phone get suspended?
A: There are two reasons why a phone might be placed on suspension: 1) you have used all of
your available plan anytime minutes within your prepaid monthly (30-day) period or 2) your prepaid
monthly (30-day) period has expired and you have not yet made the next month’s payment to continue
service.
Q: How can I avoid getting suspended?
A: The easiest way to avoid suspension is to activate your auto-pay and auto-refill options.
This can be done online through Manage My Account.
Q: What if my mobile phone gets suspended?
A: When you try to make a call, you will be hotlined to our automated customer service and
prompted to either make a payment or buy add-on minutes in order to reactivate your service. You
will not be able to place or receive calls on your phone once it has been temporarily suspended or
until payment is completed.
Q: What are my options if my mobile phone is suspended?
A: If you want to use your phone within the same month that you were suspended, you will
have to make a payment immediately. If you decide to wait until the next bill cycle, your service
will be restored when your regular monthly service charge for the next month is successfully
processed.
Q: What happens if I don’t pay on a suspended phone?
A: If your account remains inactive for more than 60 days, your account will be canceled and
your mobile number will be lost.
Service Features
Q: What service features come with my phone?
A: Every Affinity 4 phone comes standard with the following:
- Voicemail
- Caller ID
- Call Waiting
- Three-way Calling (charges for both numbers dialed will apply)
Q: How do I set up voicemail on my phone?
A: You should have received detailed instructions in your shipping box. Here's a short
summary of those instructions: press the "1" button, or the button on your keypad that displays the
icon of a "red envelope" for at least 2 seconds. The system will then prompt you to select a 4-10
digit pass code, record a greeting and set up your "1-touch" access to voicemail without a pass
code if you wish.
Q: How do I listen to voicemail?
A: You can listen to your voicemail from either your Affinity4 mobile phone or from any
other phone. To listen to your voicemail from your Affinity4 phone, simply press and hold the
number "1" button or the button on your keypad which displays the "red envelope" icon for a few
seconds. Then follow the voice prompts of the automated system. To listen to your voicemail from
any other phone, simply dial your Affinity 4 number and press the "star" key during the greeting.
Then enter your pass code and follow the automated instructions.
Q: How can I check my minute balance?
A: Dial *1776 from your Affinity4 mobile phone to get your current
balance.