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Can I use Affinity4 when I travel?
Absolutely. We have over 22,000 access numbers for you to use when travelling.
Can I use a different e-mail program with Affinity4?
Sure. Just make sure it has the proper settings as shown on our support page
(E-mail Setup). Of course, if we didn't supply the program, there is no way we can answer questions
about it.
Can I use ICQ, AOL Instant Messenger, etc., with Affinity4?
Yes, if the application is properly configured.
I keep getting "Invalid Login" messages, but my password is correct!
The "Invalid Login" message tells you to check your password and try again, but you
will get the same error if your login name is not correct. Here are common errors and their
solutions:
Incorrect login name: Remember, with Affinity4 you need to include @a4isp.com after your
login name (e.g., if your login is joeuser then for Affinity4 your login name–for the dialup
connection only–is joeuser@a4isp.com).
Incorrect capitalization in password: Your password is case-sensitive.
Spaces in login name or password: There may not be any spaces in your login name or in your
password. Sometimes the first character in the login or password area is a space. In this case it
can be very hard to tell if there is a space there or not. If you are not sure, backspace all the
characters out of the area and re-enter the login or password correctly.
Since a Dial-Up Number for my area is not listed, what can I do?
Affinity4 is currently working toward adding dial up numbers for more states.
Please check back often.
What do I do if there is a billing problem?
Contact customer service via phone at 1-888-222-3565.
What does unlimited access mean?
A subscriber continuously and "interactively" using the service will not be limited
to an arbitrary amount of time, but this is not meant to convey a 24 hours a day, 7 days a week
connection. All accounts have a fifteen minute idle-timeout feature that clears the line for
"active" users when any subscriber is NOT "actively" online. This is intended to provide network
efficiency for the benefit of all subscribers.
What should I do if I lose my password or User ID?
Contact customer service via phone at 1-888-222-3565.
When can I start using Affinity4's service?
Immediately if you signup online. If you request a CD-ROM, you will need to wait
5-10 days for your CD to arrive.
Where can I get a list of your local access numbers?
The list of local access numbers are on the Affinity4
Access Numbers
page.
Where do I go for Tech Support?
You can call our Tech Support team at 1-800-684-4616.
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