Changes in the Call Center
At Affinity4 we pride ourselves on listening to customer feedback, and using that feedback to ensure superior service. In keeping with that tradition, we are making some great changes to the Call Center that is sure to improve customer support and relations.
Our new hours, which extend between 9am and 8pm will allow for more time for customer questions and concerns. The extended hours will help free up the lines, allowing for customers to shorten their time on hold and reach the service agents within a timely manner. In addition, we have also appointed new managers to the Call Center in order to provide more assistance to the agents, keeping the Call Center running as smoothly as possible. Our managers are eager, equipped, and ready to get to work making changes in the Call Center that benefit you, the customer. Finally, we at Affinity4 have added new agents who are ready and enthusiastic to be able to help new and existing customers. The increase in our staff will result in customers getting their questions answered quickly and effectively.
We are more than excited about the recent changes and can’t wait to hear from you!
